Can I ship my order to a Nike Store for pickup?

Yes, we've made getting your Nike order easier. You can have your order delivered to a store near you. Here's how it works:

  1. Shop the Nike App or Nike.com as usual, grab your items and head to checkout.
  2. In the Nike App, tap “Delivery” then “Pick It Up.” On Nike.com, click “Pick It Up” under "How would you like to get your order?"
  3. Select the city where you want to pick up your order, then select your preferred store and complete the order.
  4. In addition to an order confirmation email, we'll email you when your order is dispatched and again when your order is ready to pick up.
  5. Bring your ID and a copy of the order confirmation email when you pick up your order from the store.

FAQs

How long will you hold my order?

We'll hold your Nike order for 14 days, so you can get your order when it works for you. We'll even give you a reminder call.

After 14 days, we'll automatically return your order and issue a refund. Be aware that guest orders will have a return fee subtracted from the refund.

Can I have someone pick up my order for me?

Yes. Please ensure your representative brings along their ID and a copy of the order confirmation email to pick up the order.

How long do I have to return an order I had delivered to a store?

You have 30 days to return your order – just follow these simple return instructions. Please note that Nike orders cannot be returned to a Nike store (even if you pick it up at a store).

Can I cancel my order or change the delivery address if I change my mind?

You won’t be able to change or update the delivery address after the order is placed, but you can cancel your order for any reason within 30 minutes of placing it.

Will I get my order faster if I chose to ship it to a Nike store?

Your order will be delivered to the store using the same shipping service as any other Nike order. For more information, please see our delivery timelines.

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